How do I get help from Unvero Launch?
Use the help button to reach our AI assistant or team, or email us directly during office hours.
Updated
Help at your fingertips
On any page, you'll find the help button. Use it to search these articles, chat with our AI assistant, or submit a request to our team. When you're signed in, the assistant can review your account details—your listings, orders, invoices, claims and notices—to explain what's taking place. For instance, it might tell you why a listing isn't yet live. The assistant reads your information but cannot make changes to your account, and will never ask for your password or card details.
Speaking with someone
You can reach our team in two ways:
- Submit a request through the help button or visit /contact
- Email launch@zinndigital.com
When you contact us, you'll receive a ticket number by email. We reply during Mon-Fri 08:00-20:00 UTC, and you can keep the conversation going by replying to our emails with any further details.
Behind the curtain
Unvero Launch is operated by Zinn Digital® Ltd, a company registered in the United Kingdom.
Questions people ask
- Can the AI assistant change things in my account?
- No. The assistant can read your account to answer questions and explain what's happening, but it cannot make any changes.
- What information should I never share with the assistant?
- Never give the assistant your password or card number. It will never ask for these.
- How do I contact the team if the assistant can't help?
- Submit a request from the help button or /contact, or email launch@zinndigital.com. We answer during Mon-Fri 08:00-20:00 UTC.